FAQs

When will I receive my pre-order?

The collection is still in production. It will take 3 to 5 weeks to obtain your items. However, we are working to reduce the production time. We will keep you informed about the ship date and will notify you via e-mail on where we're at in the process.

 

What is you return/exchange policy?

We hope that you love your items once you receive them. In the event that you don't, you have 7 days from the delivery date to return your items for a full refund. If you are returning garments, we expect the garment to be unworn, free from stains and tags attached. 

We do not accept returns on jewelry, swimwear, and final sale items.

if you receive your items and they are not the right size, please reach out to us for an exchange. 

 

 

What if I never received my item?

Sweet Riot is not responsible for lost or stolen packages that have been confirmed delivered to the address associated with the order. We will confirm delivery to the address provided, and date of delivery associated with that tracking number. If your package is lost or stolen, we encourage the consumer to file a claim with the carrier to receive compensation. 

Once tracking has been provided, and the merchandise has been shipped, the consumer is responsible to obtaining the package. We encourage the consumer to make arrangements to be present at the delivery address upon the time of delivery. 

 

Do you ship internationally?

Unfortunately, we do not ship internationally at this time. We plan to change this policy in the future. Please be sure to subscribe to our e-mail list so that you are notified when we start.